An I-TEAM investigation by News4Jax revealed that the owners of a Jacksonville, Florida towing company had overbilling complaints dating back seven years before a formal investigation was launched, according to News4Jax. The pattern of complaints documented a systemic practice that went unaddressed by local authorities.
Operator takeaway
Seven years of complaints before action — if your municipality is not tracking and responding to consumer complaints against tow operators, the regulatory gap creates liability for everyone on the rotation list.