A WRAL investigation found that Raleigh, North Carolina's regulations designed to prevent predatory towing were not being enforced, with complaints going uninvestigated and violators facing no consequences, according to WRAL. The investigation raised questions about whether consumer protection rules have any practical effect without enforcement resources.
Operator takeaway
Rules on the books without enforcement are press releases, not regulations — if your city passed towing reform but complaints still go uninvestigated, the reform has not actually happened.