Memphis tow truck drivers went to the city council on January 11, 2023 to demand solutions after the city's impound lot became so overcrowded that vehicles were being stored in unsafe conditions and operators could not complete their contracted work, according to ActionNews5. The overcapacity problem was creating operational and safety issues for both the city and contracted towing companies.
Operator takeaway
An overcrowded impound lot is a liability — if the city's lot is full and you cannot deliver vehicles, you are storing them on your lot at your expense and your risk until the city solves the capacity problem.