The Colorado Public Utilities Commission published a consumer guide to towing covering driver rights, regulated rate structures, complaint filing procedures, and what to do if you believe you have been overcharged or illegally towed, according to the Colorado PUC. The guide was published as part of the state's post-Wyatts enforcement strengthening.
Operator takeaway
When your state's utility commission publishes a consumer towing guide, consumer awareness of their rights goes up — review the guide to ensure your practices comply with every standard it describes.