A WBTV investigation documented what it called the wild west of Charlotte's towing industry, finding felons, fraudsters, and unlicensed operators operating with little oversight, with one operator's most recent felony conviction coming from 2014, according to WBTV Charlotte. The investigation revealed systemic gaps in licensing and background check requirements.
Operator takeaway
Felons and unlicensed operators running tow trucks in Charlotte with no oversight — if your market has similar gaps, the legitimate operators who invest in licensing and background checks are competing against people who invest in nothing.