The Connecticut Appellate Court ruled on March 24 that GEICO is shielded by absolute immunity when filing complaints against towing and storage companies with the state DMV, even if the businesses allege those complaints were baseless, according to Repairer Driven News and the Connecticut Law Tribune. Four towing and auto repair companies accused GEICO of filing hundreds of allegedly false complaints between 2017 and 2021, but the court found that the DMV's complaint process qualifies as a quasi-judicial proceeding where participants cannot be sued for defamation.
Operator takeaway
If an insurer can file unlimited complaints against your company with zero liability, your only defense is documentation — keep records of every interaction and every authorization.