AAA received more than 11,000 roadside assistance calls in Ohio between January 24 and 27 for battery issues, tows, extraction, and tire problems, according to Spectrum News 1. By Tuesday, 75 percent of all calls were for batteries and tows, a 30 percent increase from the prior Tuesday; the data illustrates the call-volume surge operators face during severe weather events.
Operator takeaway
11,000 calls in four days in one state. If you do not have a storm-surge staffing plan and pre-positioned equipment, build one before next winter. The 75 percent battery-and-tow split tells you exactly what trucks to have ready.