Samaria Holt told Hoodline and News5Cleveland that she left her wallet, phone, and her three-year-old son's car seat in her car after a hit-and-run near East 79th Street and St. Clair Avenue, and discovered the stereo and other belongings missing after the vehicle was towed to Kufner Towing's lot. Kufner's manager told investigators the tow driver handed the phone over and was subsequently fired; Cleveland Division of Police opened a report and Holt described the vehicle as "completely rummaged."
Operator takeaway
Yard inventory protocol exists for exactly this reason. Document the contents of every customer vehicle on intake with a phone photo; the procedural cost is two minutes and the liability cost of skipping it is whatever Samaria Holt's car contained.