Consumer Affairs published car repair statistics for 2024 documenting that average repair costs have increased approximately 33 percent since 2021, with EV and hybrid repairs running 20 to 30 percent higher than conventional vehicles due to specialized tooling and training requirements, according to Consumer Affairs. The rising repair costs affect towing operators because damaged vehicles sit in storage longer when owners delay repairs.
Operator takeaway
Rising repair costs mean vehicles stay in storage longer — which generates more storage revenue but also more consumer complaints and lien sale exposure when the repair bill exceeds the vehicle's value.