DPW Trucking owner Kristin Crawford told CDLLife the company received an initial tow quote "of a few thousand dollars" after a viaduct strike in the 9200 block of South Kilpatrick in Oak Lawn, which then escalated to $46,000 from Official Towing. Following WGN News contact and an on-site visit, Official Towing's owner agreed to release the truck for $5,000.
Operator takeaway
Honest operators take a hit every time a bill like this hits the news. Document your invoice methodology, post your rate schedule visibly at the yard, and be ready to defend every line item if a customer escalates to local media.