Repo industry veterans told FirstCoast News on May 27 about the everyday risks they face on recovery calls in the wake of the May 26 killing of Oliver Lopez at the Sanctuary Walk apartment complex in Jacksonville, with operators describing the moment of confrontation and the limited options available when an owner produces a weapon, according to FirstCoast News. Coverage reinforced calls for written disengage protocols across the industry.
Operator takeaway
Local TV reaction pieces become hiring market signals overnight. Use the next FirstCoast or News4JAX segment as a recruiting reference: 'we read these and changed our protocol the day after.'