Other repo operators in the Jacksonville area told News4JAX on May 28 they are voicing industry-wide safety concerns following the fatal shooting of Oliver Lopez two nights earlier at the Sanctuary Walk apartment complex, with operators reviewing disengage-and-call-police protocols and questioning whether vehicle repossessions can be made safer in the current environment, according to News4JAX. The shooter remains at large.
Operator takeaway
If your company does repossession work and you do not have a written disengage-and-call-police protocol in every cab this week, you are behind the rest of the industry. The Lopez case is the moment competitors are using to upgrade theirs.