Valley Towing in Massachusetts agreed to pay $60,000 to settle a class action lawsuit alleging the company overcharged as many as 8,744 drivers for certified mail and city fees on nonconsensual tows, according to Boston 25 News. The settlement followed a 2018 consumer complaint investigation and a Department of Public Utilities audit of the company's invoices.
Operator takeaway
8,744 drivers overcharged on certified mail and city fees — the class action came from a billing line item that seemed small but was applied to thousands of tows. Audit every recurring fee on your invoices.