A CBS New York investigation found that two New York City towing companies that had been required to pay back thousands of dollars for overcharging consumers were still authorized to tow vehicles on behalf of the city, raising questions about enforcement and accountability, according to CBS New York. The report questioned why companies with documented overcharging histories maintained their city contracts.
Operator takeaway
Companies caught overcharging and still holding city contracts — when enforcement has no lasting consequences, the deterrent effect disappears and the behavior continues.