Video captured a confrontation between an elderly man holding a knife and two tow truck drivers in Milwaukee, with one tow employee appearing to push the truck door and knock the man down, according to FOX 6 Milwaukee. The incident highlighted the volatile nature of towing confrontations.
Operator takeaway
An elderly man with a knife and a tow employee pushing a door — every confrontation has the potential to escalate, and every response you make will be on someone's phone camera.